How long will my switch take?
We work hard to ensure your switch goes as quickly as possible, normally within 21 days. We’ll keep you updated of progress during this time.
Do I need to contact my current supplier?
No, we’ll contact them to let them know about your move.

In a few weeks time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop (so that you never pay for the same energy twice). Your old supplier will then arrange to send out a final invoice to you.
What happens if I already have a smart meter?
If you have a second-generation smart meter, this will transfer to us with all its smart benefits intact, and we’ll start communicating with it to collect your accurate readings.

If you have a first-generation smart meter not made by Secure, unfortunately it won’t currently work with us in smart mode, so you'll need to give us meter readings.

Our first-generation smart meters are made by the company Secure. Other suppliers who also use them include Utilita, Ovo, E.On and Octopus.

If you have a secure smart meter, we will continue to use this in smart mode so nothing will change.
Will I get the same cover at renewal?
Yes - because UW have written the policy wording (not the insurer) your cover levels and limits stay the same.

So, unless you’ve specifically requested any changes to your policy, we’ll get you a quote for the exact same level of cover as the previous year. If anything changes we’ll notify you in writing.
Should I cancel my old supplier’s Direct Debit?
No – in a few weeks’ time we’ll ask you for meter readings, at which point we’ll start billing you for your energy, and your current supplier will stop billing you. So won’t pay for the same energy twice. Your old supplier will then arrange to send out a final invoice to you. We recommend leaving your Direct Debit in place until that invoice has been paid.
Will I be charged cancellation fees?
If you're in contract or on a Fixed term tariff, some suppliers may charge a cancellation fee. It's best to check this with your current supplier.
Does UW support the Smart Export Guarantee?
UW supports the Smart Energy Guarantee, which allows customers who generate renewable electricity to receive payments for any exports back to the grid. You can find more information here.